Would you like to receive £3k-10k per annum for complaining when things go wrong?
Good-Service appears to have become a thing of the past. All too often, when CORPORATIONS make mistakes, the impact on your time, and stress-levels, can be massive. And what’s more, they often expect you to give-up your time for FREE, in order to help their staff do their jobs!
The only way to make CORPORATIONS take-notice of the negative impact their ineptitude has on you, the customer, is to hit their bottom-line. So why not help-them reach the conclusion that they should pay you compensation?
The Way Ahead
Using a variety of simple techniques, you can not only make-the-point about poor-service, but can also gain recompense and the satisfaction of doing to them, what they do to you; thus balancing the scales.
How to Hold Corporations to Account presents you with some simple techniques, which you can easily employ, in order to gain compensation, and or improve your chances of obtaining compensation, as opposed to simply “hoping” that you will receive a goodwill gesture of some kind.
Customers appear to have forgotten how to enforce the BIG-BOLD statements which provide those BLUE-SKY marketing professionals with their pay-checks. Customers have grown used to appalling service, accepting the throw away promises (words) of Marketing Departments as opposed to the substance of actual “service”, and CORPORATIONS are more than willing to seize upon such apathy, enlisting you, the customer, to solve their problems for them – as if you are an extension of the CORPORATION, working for free.
CORPORATIONS spend vast amounts of their marketing budget, seeking feedback, so that they (the CORPORATIONS), can allegedly improve their products, and service delivery and thereby increase turnover, customer loyalty, and ultimately profits. Customers are the life-blood of any CORPORATION, for without you, there is no CORPORATION, and all too often, the front-end-staff appear oblivious to that simple truth! Once upon a time “the-customer-was-always-right”, nowadays, “the-customer-is-always-wrong”.
There is only one way to ensure you receive a high standard of service; you must expect it, demand it, and seek compensation when it isn’t forthcoming. In this way, you help CORPORATE employees understand that their actions, and or inactions, have consequences – financial consequences. Plus, it’s always nice to come away from a phone call, or interaction, whilst getting paid!
We are not here to further the “compensation-culture”. We are simply here to empower the “little-guy”, in the face of CORPORATE ignorance/negligence.
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