On this page, we’ll explain how you can open an Online Depot and start buying gold or other precious metal.

Step 1:

You need to set-up an Online “Depot” – this is your online precious-metals-account.

If you are ready to start buying precious metals - send an email to [email protected] and we'll arrange for you to have a conversation with James, Dene, Simon or Mark so that you can set up your Online-Depot right away!

You will need the following link to create your Online-Depot: Get your Gold

Step 2:

If you feel confident creating the Online-Depot yourself, simply click the link in Step 1, and follow these instructions.

At the top of the screen, on the right-hand side, you will see a flag. The flag should automatically show the Union Jack of the UK.

The flag determines the language you see on the site. To choose your preferred language you will need to change the flag. You can change the flag by clicking on it.

Step 3:

Just to the left of the flag you will see the words “Create Depot”. Click the button

You will now be asked to enter some basic information (last name, first name, date of birth, country, and email address).

You will then be asked to create and enter a password (twice). The password MUST include atleast 1 upper-case letter and atleast 1 number.

Tick the box which shows you have read and understood the company’s terms and conditions. Finally, you will be asked to tick a box to confirm you are not a robot.

You might be asked to prove you are not a robot by selecting and ticking some boxes on a picture board.

Now hit the arrow to move onto the next stage.

Step 4:

You will now see an on-screen notice stating ‘You will receive an e-mail to verify your e-mail account’.

You will need to access the email and click on the link to verify the account. (This is a security measure).

At the bottom of the email is your Customer ID Number. Keep a note of the number – you are going to need it.

Once you have verified the Account, you will be asked to login. So login….

As a side issue - make sure you open and read all emails that are sent to you during this process!

Step 5:

You will now be asked to input your Customer ID Number, and the password.

Once you’re logged-in, you are in a position to finalise the creation of your Online-Depot. Simple!

To finalise the opening of your Online-Depot, and become a member, you have to pay a (set-up) fee.

Here’s the good news… The fee can be paid in one lump sum up front, or it can be paid, bit by bit, out of your monthly purchases.

The fee is refunded to you, bit-by-bit, with every purchase of precious-metal that you make. In other words, the company wants long term members, and wants to limit the benefits on offer to members-only! It does this by charging a membership/set-up fee.

The fee is 400 Euros (correct as at 13th Jan 2018).

If you decide to pay the fee monthly - 70% of every purchase you make will go toward the membership fee and 30% toward the purchase of precious metal, until such time as the Set-up Fee is paid in full. Each additional payment thereafter will be used to 100% for the purchase of precious metal.

If you want to pay the (set-up) fee in one lump sum, as part of your first purchase, then your first purchase should equate to at least 572 Euros (70% goes toward the fee). We trust that makes sense.

If you're stuck or confused - ping an email to [email protected] and we'll get back to you ASAP.

Step 6:

Now press the ‘Open-Depot’ button.

You will be asked for further “personal information” such as your address and telephone numbers (mobile/landline).

You will then be asked to specify the financials, ie, how much you want to “spend”, whether you wish to spend monthly, quarterly, annually, and how you want your money to be split across the precious metal options.

Most people start with 25-100 Euros on a monthly basis, either by standing order or over the counter at their bank, and most people have 100% going into gold.

Note, the 400 Euros (set-up) fee shows automatically in the field. Just leave this figure in the box - it doesn't affect your monthly contributions. It's just there to remind you what the fee is.

The membership fee is refunded to you @ 1% of each purchase you make.

Tick the three boxes.

You’re ready to go. Press the “buy-now” button.

Step 7:

You will now need to upload some Identification and proof of address in order to complete the opening of your Online-Depot.

We suggest that you prepare for this by scanning a copy of your Passport/Drivers Licence and a recent Bank Statement, in readiness.

You can, if you wish, position the passport across the entries on the Bank Statement, and simply upload the same scan to fulfil the ID and Proof of Address requirements.

You will need to keep your bank statement to hand whilst finalising the opening of your Online-Depot.

On Your Bank Statement you will find an IBAN [number] and a BIC number (either on the reverse of the Statement or to one side). You will be asked to input these numbers, so keep them to hand.

You do not need to input your National Insurance Number if you are located outside Germany.

Step 8:

When inputting your ID and Proof of Address, you can check that your documents have been accepted by regularly tapping/clicking the small box which appears next to your name, located at the very top of the screen (just right of center). It will most likely show up as a bright yellow colour.

Once you have input the ID and Proof of Address sections, you should receive an email which will include your Customer ID, your Online-Depot Number, and the Company's Bank Account details, so that you can send money, and start buying.

You should keep a note of all these numbers – perhaps print out the email and keep it safe!

Next up - the financials.

Step 9:

We mentioned earlier that you have two options.

If you simply wish to buy precious metal, you can do so by handing money across the counter at one of the Banks mentioned in the email you received with your Customer ID, and Depot Number etc, OR>>

You can set up a standing order by writing to your bank, and simply stating the Bank to which the funds must be sent: their Account Number, their Sort Code, and the Company Name your are crediting.

You MUST quote your Depot Number as the Reference to be shown on all standing order payments – this is VERY IMPORTANT!

You then send your standing order instruction to your own bank – you remain in control!

Step 10:

Additional Account Security:

You now need to set up your SecureCard: an added security feature which allows you to transact with confidence.

Get back into your Online-Depot (this is the Customer facing side of the site).

Once you are in, click on the tab “settings”, which should be toward the top of the page.

Read the page first, so that you understand what a SecureCard is.

Then click on the button “Send SecureCard”.

Check your own email account, download and save, or print out, the SecureCard. Keep it safe.

Now go back to the Online-Depot and activate the SecureCard. You will be asked to enter a set of numbers from the Card.

The Card is unique to you.

Once activated, your work here is done.

All you need to do now, is peruse the Online-Depot at your leisure, and of course, spread the word!

If you are happy with all of that then click the following link to set up your Online-Depot: Get your Gold

Step 11:

If you get stuck, please send us an email or get in touch via the contact form

Big love x